Special Jail Phone Number FAQ's

Answers

How does SecurTel Jail Call Phone Number service work?

When you sign-up, we research and assign you with a phone number that is either local or long distance to the Securus jail facility where your inmate is located. When the inmate calls your new number, the call is redirected to your cell phone and charged at the lowest possible rate charges by Securustech.net. You now save a lot of money on every call with us!

Do I still need to have an account with SecurusTech.net if I use this service?

Yes, all inmate calls from jail or prison require you to have an account. Each facility has their own in house phone provider. This means you must have an account with Securustech.net in order to make any calls.

SecurTel JAIL CALL SERVICE helps you save money on every call by giving you your own local or interstate jail phone number. We research the lowest cost phone number for your inmate to call you on.

This enables your inmate to make a call to call you at the lowest possible price. No more huge long distance jail calling charges; you pay only the rate for the lowest calling charge which is generally 80% to 85% lower than the normal high cost.

Why does the jail say they don’t use "SecurTel Jail Call Services"?

Because we provide you with a phone number reduce your Jail phone bills which reduces the facilities or Securus’s profits on your jail calls.

How does “SecurTel Jail Call Services” save me money?

We enable your inmate to call you cheaper by providing you with a phone number that provides you with the lowest rate. Your inmate simply makes a call as usual and your phone rings.

Why do I need a SecurTel phone number?

For only one reason, simply to save “you” money on your inmates calls. With our service you will only pay for the lowest cost calling rates. We developed a new and easy way to avoid paying the highest calling rates for your jail calls. Our service let’s your inmate call your new phone number that forwards to your own phone. This way you pay a much cheaper local calling rate to Securus.

What do you mean by "Unlimited Minutes"?

We do not limit the talk time so you can use your SecurTel account and talk as much as you want. You will need a pre-paid account with SecurusTech.net. You pay SecurusTec.net for the Jail calls on a per call and/or per minute basis, you pay us the monthly fee for your unlimited local phone number.

Can I your service with my Home/Cell/Work phone?

Yes, you can use any phone.

Does your service work with "Pre-Paid Collect" accounts at county jails and state prisons?

YES. It works with any phone system. The savings are substantial. If your inmate is paying $4.00 to connect plus $0.50 per minute, a 15 minute call would cost $11.00. With our service the call would cost just $4.00 as there are NO LONG DISTANCE charges. Local Calls are always cheaper or free!

Does your service provide the actual phone calls from County/State jails?

No. We are not affiliated with Securustech.net. We just provide a local or long distance phone number that rings to your phone any time it is called. When an inmate dials your number, the call still goes through the normal jail phone system. Your inmate must register your new local number on their approved call list.

Is our service allowed to be used at a Federal prison?

YES! Locally dialed calls are based on long distance charges. However, if you find you do not save money you can cancel your account anytime without penalty.

How many minutes are included per month?

We provide unlimited minutes per month and unlimited calls per month. There are no restrictions other than a three hour per call limitation.

So if my inmate uses your number, will it violate prison rules or policies?

No! Our service and system is completely legal and ethical. Don’t get ripped off by the jail! Your calls may still be regulated and monitored by the jail and you can still deny or accept any call at any time the same way you receive calls now. All jail, prison, facility rules and regulations are still in effect.

Why does Jail Call Services need to verify the forwarding number?

We verify any phone numbers we provide you with. We manually verify that our local number actually works to call your phone number when it is dialed.

What if my own phone number changes?

You can log in and change your forwarding number anytime, 24/7 or contact our 24/7 support staff that will assist any of your needs.

What if my inmate is transferred to another facility? Can I keep my current phone number?

If your inmate is transferred, we will provide you with a new local number and cancel the old one. Just log in to request a new number and cancel the old one or contact our support staff.

What about the privacy of my information?

All of your information is completely private, never sold and that is all verified in our terms and conditions page. “SecurTel” respects your privacy and values your trust. We take great care to ensure that your nonpublic personal information is kept safe from unauthorized access and will never share, sell or transfer your information in violation of any regulation or law. We restrict access to personal information about you to those employees who need to know that information to provide services to you such as your credit card number using the latest technology and security advancements. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information and to assist us in preventing unauthorized access to that information.

Is there any relationship between SecurTel and the phone service provider located in each jail or prison?

We have no relationship with jail’s phone service provider such as Securustech.net. Jail phone providers have exclusive rights to provide service to the jail. They usually own the phones and lines. So we work independently to get around their rates using our own system which saves you a lot of money.

Is Your Service Legitimate?

We are totally legitimate and not a scam. We have thousands of satisfied customers that save money every day with all our services. These other companies make a lot of money from inmates and their families. Their huge jail calling fees include additional, hidden fees. The prisons also make a lot of money on these calls too. Prisons have control over the prison phone market and SecurusTech.net is a large company that can only survive if prison calling rates remain high. They don’t want people to use our Jail Calling Services because we cut into their profits and help save you money. We provide a reliable and legal way for people to save on prison phone bills - the only way to save.

Can GTL or Securus block SecurTel’s numbers?

No! This would be illegal.

SecurTel is a service of SecurTel, an FCC registered and regulated telephone company. Blocking of SecurTel’s phone numbers is prohibited by the Federal Communications Commission (FCC), and in violation of FCC rules and regulations.

For more info see this

Please look for this paragraph:
"We deny the Petition because we conclude that the precedent cited by Securus does not authorize the call blocking practice described in the Petition. As the Commission has previously found, call blocking is largely antithetical to the fundamental goal of ubiquity and reliability of the telecommunications network. We find that this situation is no exception. This Declaratory Ruling and Order furthers the Commission's goals of ensuring the integrity and reliability of telecommunications networks." So this applies to Securus.

If I have an account with Securus do I have to pay them even if I use your services?

Yes. Unfortunately, there is no way of avoiding these companies.

How do I sign up for your Jail Call Phone Number Service?

Please click the sign up link below to sign-up:

When you sign up, you will need to enter the Jail Facility Name where your inmate is located; enter the state and then the first part of the facility name first, and wait one second to get to the drop-down menu. Then simply select the correct jail facility name.
You will be prompted to enter your name, address, cell phone and credit card number.
Note: Your credit/debit card information is completely secure.
We accept all Visa, MasterCard and American Express
You will receive a phone number that is local to the jail or prison facility you selected -that will be your new “Jail Phone Number”. This number, when dialed will automatically redirect any jail calls to your cell phone. Any calls and minutes you generate on this phone number will be only billed by the jails phone provider as a local call since our service is unlimited and billed by the month.
It’s an easy process to get a Jail Phone Number which is local to the jail or prison facility where your inmate is located. Once you give your JAIL PHONE NUMBER to your inmate make sure they or you inform the facility’s phone provider register the new number so you can start saving on all jail calls made to you in the future. Please check out our tutorial section for step by step guides for how to sign up and how to receive calls with SecurTel.

How do I get calls on my new SecurTel JAIL CALL PHONE NUMBER?

To receive calls from your inmate:

  • Give the SecurTel JAIL CALL PHONE NUMBER to your inmate (on your next call, in a letter, email, fax or during your next visit)
  • Register the SecurTel JAIL CALL PHONE NUMBER with the jails phone provider
  • Fund your inmates prison calling account (Securus).

For Federal Inmates:

  • In federal prisons, inmates are charged through their commissary account, at a rate of 6¢ a minute for local calls.
  • Please consult the Federal Bureau of Prisons http://www.bop.gov for more info as to how to set up and charge a commissary account.
  • Give the new SecurTel JAIL CALL PHONE NUMBER to your inmate (in a letter, during a visit, over the phone)
  • When your inmate calls your JAIL CALL PHONE NUMBER you will reduce the cost of your conversation by 17¢ a minute, and pay the Jail Phone Provider only 6¢ a minute.

That means that if the inmate has a 300 minute limit and uses all their allotted time then only $18 will be charged from his/her commissary account, instead of the regular $69. In this way, “SecurTel’s Jail Call Phone Service” will have saved you and your inmate $51 per month. If your inmate is in state prison/county jail:

  • Calls from jail/prison are always high priced collect calls
  • Create an account with the jail/prison phone service provider - there is no way around it.
  • The account with the jail/prison phone service provider must be pre-funded to be able to make call from the jail/prison.

Please consult the particular state’s Department of Corrections website for more details on setting up an account with the appropriate provider as well as their local phone call rates.

  • By registering your new SecurTel Jail Call Number instead of your personal number, you will save you a lot of money - you will be charged at a local phone jail call rate instead of the outrageously high long distance jail calling rates you usually pay.
  • Give the new Jail Call Number to your inmate (in a letter, during a visit, over the phone)
  • When the inmate calls your SecurTel Jail Call Number, you will reduce the cost of your conversation by 50%, and in some cases even up to 85%.

The specific rate for local calls is different from state to state, and from facility to facility, one thing is certain, SecurTel’s local jail number will save you 30% to 85%!

What does my inmate have to do to use my new SecurTel JAIL CALL NUMBER to call me?

The inmate will not have to do anything differently than he/she is already doing to call you except dial your number once it is registered with the jail’s phone provider. The inmate needs to add your new number to an approved call list. The new number approval process can take several days depending upon the jail or prison's procedure so please plan ahead.

  • Give your new SecurTel JAIL CALL NUMBER to your inmate (on your next call, in a letter, fax, during a visit)
  • When the inmate calls you on the SecurTel JAIL CALL NUMBER you will reduce the cost of your conversation by 17¢ a minute, and pay only 6¢ a minute.

That means that if the inmate uses his/her allotted 300 minutes per month, only $18 will be charged from his/her commissary account, instead of the regular $69.

In that way, “SecurTel Local Jail Call Service” saves you and your inmate $51 per month.

Please note if your inmate is in state prison or county jail:

  • All calls from jail/prison are collect
  • An account with the jail/prison phone service provider is needed - there is no way around it.
  • The account with the jail/prison phone service provider needs to be funded to make call from the jail/prison.

Please consult the particular state department of corrections website for more details on setting up an account with the licensed provider and their local phone call rates.

  • By registering your new SecurTel number instead of your personal phone number will save you a lot of money - you will be charged a local phone call rate instead of the outrageously high long distance rates you usually pay.high long distance rates you usually pay.
  • Give the new SecurTel JAIL CALL NUMBER to your inmate (in a letter, fax, during a visit, over the phone)
  • When the inmate calls you on the SecurTel JAIL CALL NUMBER you will reduce the cost of your conversation by at least 30%, and in some cases even up to 80%.

While the specific rate for local calls is different from state to state, and from facility to facility, one thing is certain for all of them - with SecurTel Local Phone Number you will save on average between 30% and 80% per month!

Do I have to fund my account that is handled by the jail’s phone provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service ConnectNetwork) ?

Yes, your account must be funded in order for the inmate to be able to make a call.

Please note if your inmate is in federal prison:

  • In federal prisons, inmates are charged through their commissary account, at a rate of 6¢ a minute for local calls.
  • Please consult the Federal Bureau of Prisons http://www.bop.gov for more information about ways to set up and charge a commissary account.
  • Give the new SecurTel JAIL CALL NUMBER to your inmate (in a letter, fax, during a visit, over the phone)
  • When the inmate calls you on the SecurTel JAIL CALL NUMBER you will reduce the cost of your conversation by 17¢ a minute, and pay only 6¢ a minute.

That means that if the inmate uses his/her allotted 300 minutes per month, only $18 will be charged from his/her commissary account, instead of the regular $69.

In that way, “SecurTel Local Jail Call Service” saves you and your inmate $51 per month.

Please note if your inmate is in state prison or county jail:

  • All calls from jail/prison are collect
  • An account with the jail/prison phone service provider is needed - there is no way around it.
  • The account with the jail/prison phone service provider needs to be funded to make call from the jail/prison.n.

Please consult the particular state Department of Corrections website for more details on setting up an account with the licensed provider and their local phone call rates.

  • By registering the SecurTel JAIL CALL NUMBER instead of your personal number will save you a lot of money - you will be charged at a local phone call rate instead of the outrageously high long distance rate you usually pay.
  • Give the new SecurTel JAIL CALL NUMBER to your inmate (in a letter, fax during a visit, over the phone)
  • When the inmate calls you on the SecurTel JAIL CALL NUMBER you will reduce the cost of your conversation by at least 30%, and in some cases even up to 80%.

While the specific rate for local calls is different from state to state, and from facility to facility, one thing is certain for all of them - with SecurTel JAIL CALL NUMBER you will save on average between 30% and 80% per month!

How do I give the inmate my SecurTel JAIL CALL NUMBER?

You can include the number in a letter or email to the inmate, during a visit, or when speaking on the phone.

Please keep in mind that SecurTel has NO contact with the inmate or the correctional facility where the inmate is located.

It is the customer's responsibility to give the SecurTel JAIL CALL NUMBER to the inmate.

What is the SecurTel JAIL CALL NUMBER Rates?

SecurTel has only one simple plan - only $29.99 per month for unlimited jail talking time. No other fees, taxes or rates are charged. Billing is done on a month to month basis until you cancel. Cancelling is simple and can be done in 1 minute by going online or contacting our support staff.

  • NO per minute charges
  • NO activation fees
  • NO connection or disconnection fees
  • NO cancellation fees except $9.99 if you cancel during the first month
Is there any financial commitment to SecurTel?

You have no long term contract and no hidden fees. SecurTel charges only $29.99 per month. You can cancel your SecurTel account at anytime.

How much can I save with my SecurTel JAIL CALL NUMBER if my inmate is in Federal Prison?

In federal prisons, inmates are charged, through their commissary account, 23¢ a minute for all long distance calls and only 6¢ a minute for local calls. You can consult the Federal Bureau of Prisons for more information about the rates and ways to set up and charge a commissary account. When you use SecurTel’slocal jail phone number you will reduce the cost of your conversation by 17¢ a minute, and pay only 6¢ a minute. That means that if the inmate uses his/her allotted 300 minutes per month, only $18 will be charged from his/her commissary account, instead of the regular $69. In that way, “SecurTel Local Jail Call Service” saves you and your inmate $51 per month.

How much money can I save with LOCAL JAIL CALL PHONE NUMBER if my inmate is in State Prison?

The exact amount of savings of SecurTel’slocal number provides varies if your inmate is in state prison will depend on the state where the facility is located and sometimes on the particular facility. Unlike federal prisons, all state prisons have specific licensed phone providers; these providers have varying rates in different states and for different facilities. In order for your inmate to call, they must have an account set up with the licensed provider for their facility. Please consult the particular state department of corrections website for more details on prison phone call rates and setting up an account with the licensed provider. You can also look up Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork.

However, while the specific rate is different from state to state, and from facility to facility, one thing is certain for all of them - a long distance call is much more expensive than a local call. That’s why with a SecurTel JAIL CALL NUMBER you will save on average between 30% and 80% per month!

How much money can I save with SecurTel JAIL CALL NUMBER if my inmate is in county jail?

The exact amount of saving SecurTel’s number provides when your inmate is in county jail will depend on the county and state where the facility is located. All county jails have specific licensed phone providers; these providers have varying rates in different states and for different facilities. In order for your inmate to call, they must have an account set up with the licensed provider for that particular county jail. Please consult the particular county jail website for more details on prison phone call rates and setting up an account with the licensed provider such as Securustech.net

However, while the specific rate is different from state to state, and from facility to facility, one thing is certain for all of them - a long distance call is much more expensive than a local call. That is why with SecurTel’s Jail Phone Number you will save between 30% and 80% per month on average!

Can “SecurTel’s Jail Call Service” save me money if I live near a jail?

Probably yes, if you live in the city where the prison is located and are using a number that is local to the facility it is possible we can save you any money on inmate calls because in many cases SecurusTech.net charges more for local calls than long distance calls. However, even within one city there can be different calling rates so please check if you are indeed using a local number. If not then we can save you money. We will gladly check your phone number against the facility’s number and notify you whether you can save.

When will I get my new SecurTel JAIL CALL NUMBER?

The SecurTel number is usually assigned right away but sometimes there is a delay of up to two hours.

In certain, rare cases the number may not be available immediately; in such cases we may need several days to assign you a number.

We kindly ask that you be patient as we will surely notify you in case of any delay and you can always contact support@SecurTel.us with any questions you may have.

You will receive a notification that your order has been processed and that we are waiting to receive a number for you. Once the number is assigned you will receive an email or SMS with your new SecurTel Jail Call Number to use.

What jails and prisons do you provide service for?

SecurTel’s JAIL CALL NUMBER works for all federal prisons, state prisons and county jails. Our service will work nearly anywhere that a local number is needed to reduce the cost of making long distance inmate telephone calls. We don’t work with the jail, companies such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL.net service aka ConnectNetwork do that part. They send the calls to us when you get a Local Jail Phone Number and we send the calls to you.

SecurTel Jail Call Numbers give you a number that is local to the facility where your inmate is located - real-time!

Please go to our sign-up page and select the name of your inmate's facility:

In case the facility is not listed in our directory, please send us a link to it, so that we will update the directory. We will manually provide you with a SecurTel JAIL CALL NUMBER for that location until we add it to our database.

Can I connect SecurTel JAIL CALL NUMBERS to a landline?

Yes!

Do I need any special equipment to use SecurTel JAIL CALL NUMBERS?

No additional equipment is needed. The inmate telephone calls are made as usual. You receive them as usual, only alot cheaper!

How do I use your website to access account information?

You can access all your account information through the main account dashboard page; you simply need to login using your email and password

How do I cancel my service?

If for any reason you are unsatisfied with our service, please login to your account and follow the easy directions to cancel.

What should I do if my inmate is transferred to a different facility?

We offer our customers the option to change their local number at no additional cost. Contact us at Support@SecurTel.us and let us know where your inmate has moved, and we will issue you a new local number right away and make sure you set up your calling account with Securus, GTL, PayTel (Pay-Tel), IC Solutions and/or GTL.net service ConnectNetwork.

What should I do to change my number?

If you change your number, please go online and change your forwarding number or contact us and we will adjust your account.

Do you provide International Jail Calls To Any Country?

Yes! Just purchase an account and enter your international phone number where it says forwarding phone number. Please make sure to use 011 followed by the country code and city code. Our system will charge your account $29.99 each month plus the cost for each calling minute. International rates vary depending on the destination. We will add the international calling rates in July, 2015. Until then, please contact Support@SecurTel.us and we will provide a rate quote for your country.